Service Blueprints

Service Blueprints


Modern organizations no longer fit into a single “IT seat,” and your pricing should reflect that reality. Our Unit‑Based Model lets you combine exactly what your workforce needs across personas, identities, and assets. Each unit is aligned to its appropriate level of stewardship so you invest only in the value delivered rather than a one‑size‑fits‑all rate. Units are seamlessly ordered through our service catalog, and their full lifecycle is managed within our payment portal.

Our pricing is grounded in a strict Fiduciary Mandate. We renounce the markups, margins, and hidden kickbacks that define traditional IT services. Hardware, cloud services, and VoIP usage are delivered as pure MSRP pass‑throughs. When an efficiency rebate exists, half is returned to you, and half donated to a charity of your choice.

Every unit includes our 1.20 Readiness Standard, maintaining a 20 percent hardware buffer for a 15‑minute return to billability. We have eliminated "project bleed" by including the natural evolution of your estate in our flat fee. Read our terms to determine what constitute managed and project services. Pricing improves as your organization grows, with premium productivity suites such as Microsoft 365 Business Premium or Google Workspace Business Plus included when applicable.

Full Concierge
Single‑Cloud

Microsoft Environment

Compatibility, familiarity, and advanced functionality.

  • Best for Windows, Cloud PC, or MacOS
  • Computer or Azure Virtual Desktop
  • Microsoft 365 Business Standard/Premium
  • Google Workspace Standard/Plus
  • White Glove PC Setup (Microsoft Autopilot)
  • On-site Support
  • Remote Support
  • Service Persistence (Client-owned Deliverables)
  • Initial Migration to Cloud (mail, docs, cal)
  • Calendar Sync between Clouds
  • Bitdefender GravityZone
  • or Microsoft Defender for Endpoint
  • Endpoint Detection & Response (EDR)
  • Managed EDR (MDR)
  • 24/7 SOC Monitoring & Breach Remediation
  • Shadow IT Monitoring
  • Unauthorized Cloud Login Monitoring
  • Compliance Enforcement (GLBA, HIPAA...)
  • Proactive General Infrastructure Monitoring
  • On-premises Data Backup & Recovery*
  • Multi-Cloud Data Backup & Recovery
  • Sharepoint Backup/Sync to Google Drive
  • Weekly OS, Firmware, & Apps Patching
  • Next Hour Update for Common Apps
  • Vulnerability Scanning and Remediation
  • Zero Day Remediation
  • Patchless Protection
  • Hardware Procurement
  • Hardware Shipping & Retrieval Management
  • Hardware Inventory Management
  • Software Management
  • Remote & Automated Application Deployment
  • Company Software Repository
  • Auto-Elevation for Select Users
  • Curated Application Block List
  • Mobile Device Management (Intune)
  • Mobile Device Management (Google MDM)
  • Network Print
  • Cloud / Universal Print
  • Microsoft Teams Phone VoIP
  • Google Voice VoIP
  • Remote Work via VPN*
  • Remote Work via Zero Trust
  • Email Distribution List Management
  • Shared Mailboxes Management
  • Email Security (SPF, DKIM, DMARC...)
  • Centralized Email Signature Management
  • DNS-Layer Security
  • Fake Microsoft Login Page Detection
  • Domain Impersonation Protection
  • Phishing & Spam Protection
  • Dark Web Monitoring
  • CIS Benchmarks Security implementation
  • Endpoint Encryption
  • Outlook Purview Mail Encryption
  • Enterprise Multi-platform Password Management
  • Managed Multi-factor Authentication
  • Conditional Access Management
  • Managed Single-Sign-On
  • Browser Hardening against Cross-site Scripting (XSS)
  • Microsoft Edge Policy Management
  • Enterprise Bookmark Management
  • Ad-free Browsing
  • Device High Availability (1.2/u)
  • High Availability through Azure Virtual Desktop (optional)
  • Virtual Windows App Delivery (optional)
  • IT Consulting
  • Security Awareness Trainings
  • Acceptable Use Policy

Full Concierge
Single‑Cloud

Google Environment

Simplicity, flexibility,

and teamwork for cloud-native organizations.

  • Best for MacOS, ChromeOS, or Linux
  • Computer or Azure Virtual Desktop
  • Microsoft 365 Business Standard/Premium
  • Google Workspace Standard/Plus
  • White Glove PC Setup (Microsoft Autopilot)
  • On-site Support
  • Remote Support
  • Service Persistence (Client-owned Deliverables)
  • Initial Migration to Cloud (mail, docs, cal)
  • Calendar Sync between Clouds
  • Bitdefender GravityZone
  • or Microsoft Defender for Endpoint
  • Endpoint Detection & Response (EDR)
  • Managed EDR (MDR)
  • 24/7 SOC Monitoring & Breach Remediation
  • Shadow IT Monitoring
  • Unauthorized Cloud Login Monitoring
  • Compliance Enforcement (GLBA, HIPAA...)
  • Proactive General Infrastructure Monitoring
  • On-premises Data Backup & Recovery*
  • Multi-Cloud Data Backup & Recovery
  • Sharepoint Backup/Sync to Google Drive
  • Weekly OS, Firmware, & Apps Patching
  • Next Hour Update for Common Apps
  • Vulnerability Scanning and Remediation
  • Zero Day Remediation
  • Patchless Protection
  • Hardware Procurement
  • Hardware Shipping & Retrieval Management
  • Hardware Inventory Management
  • Software Management
  • Remote & Automated Application Deployment
  • Company Software Repository
  • Auto-Elevation for Select Users
  • Curated Application Block List
  • Mobile Device Management (Intune)
  • Mobile Device Management (Google MDM)
  • Network Print
  • Cloud / Universal Print
  • Microsoft Teams Phone VoIP
  • Google Voice VoIP
  • Remote Work via VPN*
  • Remote Work via Zero Trust
  • Email Distribution List Management
  • Shared Mailboxes Management
  • Email Security (SPF, DKIM, DMARC...)
  • Centralized Email Signature Management
  • DNS-Layer Security
  • Fake Microsoft Login Page Detection
  • Domain Impersonation Protection
  • Phishing & Spam Protection
  • Dark Web Monitoring
  • CIS Benchmarks Security implementation
  • Endpoint Encryption
  • Outlook Purview Mail Encryption
  • Enterprise Multi-platform Password Management
  • Managed Multi-factor Authentication
  • Conditional Access Management
  • Managed Single-Sign-On
  • Browser Hardening against Cross-site Scripting (XSS)
  • Microsoft Edge Policy Management
  • Enterprise Bookmark Management
  • Ad-free Browsing
  • Device High Availability (1.2/u)
  • High Availability through Azure Virtual Desktop (optional)
  • Virtual Windows App Delivery (optional)
  • IT Consulting
  • Security Awareness Trainings
  • Acceptable Use Policy